Privacy Policy

2.1 Information from Merchants (Shopify Store Owners)

When you install a CrushSuite app, we receive information from Shopify necessary to operate the app. This includes:

• Your Shopify store name, domain, and store ID
• Your account email address and contact information
• Your billing information (processed by Shopify — we do not store payment card data)
• Store configuration data, including product catalogs, inventory, and shipping settings
• Order data, including order IDs, line items, quantities, shipping destinations, and order status
• Customer records from your store (names, shipping addresses, email addresses, purchase history)
• App configuration settings you configure within CrushSuite

2.2 Information from Your Customers (End Users)

When your customers interact with CrushSuite features within your Shopify storefront or checkout, we may process:

• Name, shipping address, and email address (from Shopify checkout)
• Date of birth or age verification responses submitted through our age gate
• State of residence for shipping eligibility determination
• Order details sufficient to apply compliance rules and calculate fees

We process this data on behalf of you, the merchant, as a data processor. Your customers' relationship is with your store. We do not use your customers' data for our own marketing purposes.

2.3 CrushSuite Compliance — Additional Data

For merchants using CrushSuite Compliance, we additionally process:

• VinoShipper account credentials and license data (when VinoShipper integration is enabled)
• State-by-state DTC shipping license status and volume limits
• Compliance fee calculations applied per order
• Age verification records, including method of verification and outcome
• Cumulative shipping volumes per customer per state for volume limit enforcement

2.4 CrushSuite Clubs — Additional Data

For merchants using CrushSuite Clubs, we additionally process:

• Wine club membership records, including tier, join date, and status
• Release schedule data and member allocation preferences
• Recurring billing records, including billing cycle, amounts, and payment status
• Member customization preferences (e.g., build-a-box selections)
• Club cancellation and pause records

2.5 CrushSuite Seats — Additional Data

For merchants using CrushSuite Seats, we additionally process:

• Reservation records, including date, time, party size, and guest name
• Event and ticketing data, including event details, ticket types, and attendee information
• Guest contact information provided at booking
• Walk-in and waitlist records

2.6 Information Collected Automatically

When you use our website or apps, we automatically collect certain technical data:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns
• Referring URLs and exit pages
• App performance data and error logs

3.1 Operating and Delivering the Apps

• Enforcing state-by-state shipping rules and compliance restrictions at checkout
• Calculating and applying alcohol compliance fees
• Running age verification and address validation
• Syncing data with VinoShipper and other integrated compliance partners
• Managing wine club memberships, billing cycles, and release fulfillment
• Processing tasting room reservations and event ticket sales
• Generating compliance reports required by state regulators

3.2 Account and Billing Management

• Creating and managing your CrushSuite merchant account
• Processing subscription payments via Shopify's billing API
• Sending billing confirmations, renewal notices, and payment failure alerts

3.3 Support and Communications

• Responding to support requests and technical inquiries
• Sending product updates, new feature announcements, and operational notices
• Providing onboarding guidance and setup assistance

3.4 Improvement and Analytics

• Analyzing usage patterns to improve app performance and features
• Identifying and fixing bugs and errors
• Developing new features based on merchant needs and feedback

3.5 Legal Compliance

• Complying with applicable laws, regulations, and legal process
• Enforcing our Terms of Service and other agreements
• Protecting against fraud, abuse, and security threats

4.1 Shopify

Our apps operate within the Shopify platform. Shopify processes data in connection with your store in accordance with Shopify's Privacy Policy.

4.2 VinoShipper and Compliance Partners

If you have enabled VinoShipper integration within CrushSuite Compliance, we share order data, customer shipping information, and compliance-relevant details with VinoShipper solely for the purpose of fulfilling compliance obligations. This data sharing is governed by your agreement with VinoShipper.

4.3 Service Providers

We engage third-party service providers who assist us in operating CrushSuite, including cloud hosting providers, analytics services, and customer support tools. These providers are contractually required to handle data only as directed by us and in accordance with this policy.

4.4 Legal Requirements

We may disclose information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of CrushSuite, our merchants, or the public.

4.5 Business Transfers

If CrushSuite is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify affected merchants before any such transfer occurs.

7.1 Merchants (GDPR / EEA)

If you are located in the European Economic Area, you have the right to access, correct, delete, or restrict processing of your personal data. You also have the right to data portability and the right to object to processing based on legitimate interests. To exercise these rights, contact us at admin@crushsuite.com.

7.2 California Residents (CCPA)

California residents have the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. CrushSuite does not sell personal information. To submit a CCPA request, contact us at admin@crushsuite.com.

7.3 All Users

Regardless of location, you may contact us at any time to request access to, correction of, or deletion of personal data we hold about you, subject to applicable legal requirements.

CrushSuite

Email: admin@crushsuite.com

Website: https://crushsuite.com