Terms of Service
Effective Date: March 19, 2026
These terms apply to CrushSuite Compliance, CrushSuite Clubs, and CrushSuite Seats.
1. Agreement to These Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Merchant," "you," or "your") and CrushSuite ("CrushSuite," "we," "us," or "our") governing your access to and use of CrushSuite's suite of Shopify applications, including CrushSuite Compliance, CrushSuite Clubs, and CrushSuite Seats (collectively, the "Apps" or "Services").
By installing, accessing, or using any CrushSuite App, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not install or use the Apps.
You must be at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or your business entity.
2. Description of Services
2.1 CrushSuite Compliance
CrushSuite Compliance is a Shopify app that integrates alcohol shipping compliance infrastructure into your Shopify storefront and checkout. Features include state-by-state DTC shipping rule enforcement, alcohol compliance fee calculation and display, age verification at checkout, address validation including dry county detection, and integration with third-party compliance partners including VinoShipper.
2.2 CrushSuite Clubs
CrushSuite Clubs is a Shopify app for managing wine club memberships and subscription programs. Features include club tier management, release-based and build-a-box fulfillment scheduling, batched billing and recurring charge processing, member customization tools, and compliance integration for club shipments.
2.3 CrushSuite Seats
CrushSuite Seats is a Shopify app for managing tasting room reservations and event ticketing. Features include time slot and capacity management, event creation and ticket sales, guest record management, and integration with your Shopify customer records.
2.4 Availability
CrushSuite Clubs and CrushSuite Seats are currently in development and available on a limited early-access basis. Features and functionality may change prior to and following general availability. We will notify enrolled merchants of material changes.
3. Shopify Platform Requirements
CrushSuite Apps operate exclusively within the Shopify platform. Your use of CrushSuite requires an active Shopify merchant account and is subject to Shopify's terms of service and policies. CrushSuite is not affiliated with, endorsed by, or an official partner of Shopify Inc. beyond its participation in the Shopify App Store.
We reserve the right to modify, suspend, or discontinue any App if Shopify modifies its platform in a manner that affects our ability to provide the Services.
4. Account Registration and Merchant Obligations
4.1 Account Accuracy
You agree to provide accurate, current, and complete information when installing and configuring CrushSuite Apps. You are responsible for maintaining the accuracy of your account information, including your store's licensing status, compliance partner credentials, and state shipping permissions.
4.2 Compliance Responsibility
CrushSuite provides tools to assist with alcohol shipping compliance. However, you — the merchant — are solely responsible for ensuring your DTC wine, cider, or beer sales comply with all applicable federal, state, and local laws and regulations. This includes maintaining valid DTC shipping licenses in all states where you sell, accurately configuring your compliance settings within the App, and ensuring your compliance partner relationships are current and active.
CrushSuite does not provide legal advice. The enforcement of compliance rules through the Apps is dependent on the accuracy of the information you provide and the current state of your compliance partner's data. We strongly recommend consulting qualified legal counsel for compliance-related questions.
4.3 Prohibited Uses
You agree not to use CrushSuite Apps to:
- Sell alcohol in states where you do not hold a valid DTC shipping license
- Circumvent age verification requirements or knowingly sell to minors
- Exceed state-mandated volume limits for DTC alcohol shipments
- Misrepresent your products, licensing status, or business to customers or regulators
- Violate any applicable federal, state, or local law or regulation
- Reverse engineer, decompile, or attempt to extract source code from the Apps
- Use the Apps in a manner that imposes unreasonable load on our infrastructure
- Resell or sublicense access to the Apps without our written consent
5. Subscription, Billing, and Payment
5.1 Pricing Plans
CrushSuite Apps are offered on a subscription basis. Current pricing for each App is available at https://crushsuite.com/compliance, https://crushsuite.com/clubs, and https://crushsuite.com/seats respectively. Pricing is listed in USD and is subject to change with notice.
5.2 Free Trials
CrushSuite Compliance offers a 14-day free trial for new merchants. Free trials begin upon app installation and require no credit card. At the end of the trial period, your account will automatically transition to the selected paid plan unless you uninstall the App before the trial expires.
5.3 Billing
Subscription fees are billed through Shopify's billing system on a monthly basis. By approving a charge in Shopify, you authorize CrushSuite to charge your Shopify account on a recurring basis. CrushSuite does not directly store or process payment card information.
5.4 Revenue-Based Fees
Certain CrushSuite plans include a percentage-of-sales fee in addition to the monthly base subscription. This fee is calculated based on alcohol product sales processed through your CrushSuite-enabled Shopify checkout during the applicable billing period.
5.5 Refunds
Subscription fees are generally non-refundable except where required by applicable law. If you believe a billing error has occurred, contact us at admin@crushsuite.com within 30 days of the charge. We will review the matter and issue credits or refunds at our reasonable discretion.
5.6 Price Changes
We may change subscription pricing with at least 30 days' written notice. Your continued use of the Apps after the price change takes effect constitutes your acceptance of the new pricing.
6. Data, Privacy, and Security
Your use of CrushSuite Apps is also governed by our Privacy Policy at https://crushsuite.com/privacy, which is incorporated into these Terms by reference. By using the Apps, you agree to our Privacy Policy.
You retain ownership of your store data and your customers' data. You grant CrushSuite a limited, non-exclusive license to access, process, and use that data solely as necessary to provide the Services.
You are responsible for obtaining any consents required from your customers for the processing of their personal data in connection with CrushSuite's features, including age verification and shipping rule enforcement.
7. Intellectual Property
7.1 CrushSuite IP
CrushSuite and its licensors own all rights, title, and interest in and to the Apps, including all software, code, designs, logos, trademarks, and documentation. These Terms do not grant you any rights in CrushSuite's intellectual property except the limited right to use the Apps as described herein.
7.2 Your Content
You retain ownership of all content, data, and materials you provide through the Apps. You grant CrushSuite a limited license to use your content solely as necessary to operate and improve the Services.
7.3 Feedback
If you provide feedback, suggestions, or ideas about the Apps, you grant CrushSuite a perpetual, irrevocable, royalty-free license to use that feedback without obligation or compensation to you.
8. Third-Party Services and Integrations
CrushSuite Apps integrate with third-party services including VinoShipper, Shopify, and others. These integrations are provided as a convenience. CrushSuite is not responsible for the availability, accuracy, or conduct of third-party services.
Your use of integrated third-party services is governed by those services' own terms and privacy policies. Any issues with third-party service performance — including VinoShipper data sync failures, Shopify API changes, or third-party downtime — do not give rise to liability on the part of CrushSuite.
9. Disclaimers
THE APPS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
CRUSHSUITE DOES NOT WARRANT THAT: (A) THE APPS WILL BE UNINTERRUPTED OR ERROR-FREE; (B) COMPLIANCE RULES ENFORCED BY THE APPS WILL BE COMPLETE, ACCURATE, OR UP-TO-DATE AT ALL TIMES; (C) THE APPS WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS; OR (D) ANY PARTICULAR REGULATORY OR LEGAL OUTCOME WILL RESULT FROM USE OF THE APPS.
ALCOHOL SHIPPING REGULATIONS CHANGE FREQUENTLY. WHILE CRUSHSUITE MAKES REASONABLE EFFORTS TO KEEP COMPLIANCE DATA CURRENT, YOU ARE SOLELY RESPONSIBLE FOR VERIFYING YOUR COMPLIANCE OBLIGATIONS WITH QUALIFIED LEGAL COUNSEL.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRUSHSUITE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE APPS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO CRUSHSUITE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
IN NO EVENT SHALL CRUSHSUITE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, REGULATORY FINES, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
11. Indemnification
You agree to indemnify, defend, and hold harmless CrushSuite and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Apps; (b) your violation of these Terms; (c) your violation of any applicable law, including alcohol shipping regulations; (d) your products or services; or (e) any claim by a third party, including your customers, arising from your use of the Apps.
12. Term and Termination
12.1 Term
These Terms remain in effect for as long as you have an active CrushSuite subscription or until terminated in accordance with this section.
12.2 Termination by You
You may terminate your subscription at any time by uninstalling the CrushSuite App from your Shopify store. Termination takes effect at the end of the current billing period. No refunds are issued for partial billing periods.
12.3 Termination by CrushSuite
We may suspend or terminate your access to the Apps immediately if: (a) you breach these Terms and fail to cure the breach within 10 days of notice; (b) we determine you are using the Apps in a manner that violates applicable law; (c) you fail to pay subscription fees; or (d) we decide to discontinue the Apps with reasonable notice to merchants.
12.4 Effect of Termination
Upon termination, your right to use the Apps ceases immediately. We will retain your data for 90 days following termination, after which it will be deleted. You may request an export of your data within that 90-day window by contacting admin@crushsuite.com.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
Before initiating any formal dispute, you agree to contact us at admin@crushsuite.com and attempt to resolve the dispute informally for at least 30 days.
Any disputes that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CrushSuite regarding the Apps and supersede all prior agreements, representations, and understandings.
14.2 Modifications
We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect. Your continued use of the Apps after the effective date constitutes acceptance of the updated Terms.
14.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14.4 Waiver
Failure by CrushSuite to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.
14.5 Assignment
You may not assign these Terms or any rights hereunder without our written consent. CrushSuite may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
15. Contact Us
Questions about these Terms should be directed to:
Note: These Terms of Service were last updated on March 19, 2026. This document is intended as a substantive starting point and should be reviewed and approved by qualified legal counsel before being relied upon as your binding terms of service.